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HACIENDA TOURS LLC
Rogers, AR
CarrierChk vetting signal
Review recommended
Elevated Driver Out-of-Service Rate
This carrier's drivers were put out of service on 15.4% of 13 driver inspections in the last 24 months — higher than 83% of carriers with a comparable number of driver inspections (national average 5.5%). This is a CarrierChk calculation from FMCSA inspection records, not an FMCSA rating.
See all 2 flags (2 caution) ↓
FMCSA status: Active & Authorized · DOT 4126448 · MC 1579233
Satisfactory
Active 1 month · first granted 2023
Broker Vetting Summary
Key signals from current FMCSA records
Authority
Active
MC-1579233 · Common carrier
Insurance
On File
National Indemnity Company
Safety
Satisfactory
30.8% OOS · 16 inspections on record
Flags · 2
Elevated Driver Out-of-Service Rate
This carrier's drivers were put out of service on 15.4% of 13 driver inspections in the last 24 months — higher than 83% of carriers with a comparable number of driver inspections (national average 5.5%). This is a CarrierChk calculation from FMCSA inspection records, not an FMCSA rating.
Recently Reinstated Authority
Authority reinstated September 4, 2026 following an involuntary suspension effective September 1, 2026. Continuous authority: 1 month. First granted October 4, 2023 (3 yrs ago).
Vetting notes
- Operating authority active 1 month since reinstatement on September 4, 2026; first granted October 4, 2023 (3 yrs ago)
- Insurance on file: $5,000,000
- FMCSA safety rating: Satisfactory
- Driver out-of-service rate 15.4% — above the 5.5% national average
- Vehicle out-of-service rate 23.1% — above the 20.7% national average
- 16 FMCSA inspections on record
Authority & Compliance
Authority, insurance and required filings
Operating Authority
MC1579233
Motor Carrier of Passengers · $5,000,000 required
Insurance on File
National Indemnity Company
BI&PD · $5,000,000 · Policy 70APS135316
Required Filings
Liability (BIPD)
$5,000,000
Company Information
Registration, contact and cargo details
FMCSA Registration
DOT Number
4126448
MC Number
MC-1579233
Safety Rating
Satisfactory
Operation Classification
Authorized for hire, Private passengers (business), Private passengers (non-business)
MCS-150 Filed
August 20, 2026
FMCSA Registration
September 3, 2023
Authority First Granted
October 4, 2023
Authority Reinstated
September 4, 2026
Annual Mileage
386,286 mi (2025)
Contact Information
Address
2114 S 8th St, Rogers, AR 72758
Phone
Email
Owner / Officer
Paul Torres
Cargo Types
Passengers
Safety Snapshot
Out-of-service rates, violations and crashes
Safety & Inspection Summary
Total Inspections
16
Driver Inspections
16
Vehicle Inspections
16
Out-of-Service Violations
6
Violations by Category
Vehicle Maintenance30
Unsafe Driving0
Hours of Service4
OOS Rates vs. National Average
Driver OOS Rate15.4% · national avg 5.5%
⚠ Above national average (9.9pp higher)
Vehicle OOS Rate23.1% · national avg 20.7%
⚠ Above national average (2.4pp higher)
30.8% of 13 inspections in the last 24 months put a driver or vehicle out of service —
71st percentile among carriers with 10–24 inspections (lower is better).
CarrierChk calculation from FMCSA roadside inspection records, not an FMCSA score.
Inspection Trend by Year
2026
2025
2024
Violation Rate by Category
Share of roadside inspections in FMCSA's rolling 24-month window that found a violation in each category. The individual violations are listed under each inspection in Inspection Details below. None of this is the basis of the safety rating, which comes from an on-site compliance review.
Vehicle Maintenance
9 of 13 inspections
Unsafe Driving
0 of 13 inspections
Hours of Service
1 of 13 inspections
Driver Fitness
2 of 13 inspections
Controlled Substances
0 of 13 inspections
Fleet & Operating Areas
Observed roadside activity and equipment
Where This Carrier Operates
States where this carrier's roadside inspections were recorded
FewerMore
TX9
US4
Fleet & Equipment (4)
Vehicles identified in this carrier's inspection history. Year, make, model and equipment type are decoded from the VIN.
Power units
~4
of 5 reported to FMCSA
Trailers
—
seen at inspection
Units on record
| Vehicle | Type | VIN | Inspections | With OOS |
|---|---|---|---|---|
| 2012 Motor Coach Industries J4500 | Bus · Class 8 | 2MG3JMBA6CW066027 | 8 | 2 |
| 2005 Prevost H3 Coach | Bus | 2PCH3349051010107 | 2 | — |
| 2000 Prevost H3 Coach | Bus | 2PCH33497Y1013493 | 2 | 1 |
| 2013 Motor Coach Industries J4500 | Bus · Class 8 | 2MG3JM8AXDW066296 | 1 | 1 |
A vehicle appearing here was recorded in an inspection — it is not proof the carrier still operates it today.
Inspection Details
Each roadside inspection with its violations
Inspection Records (16)
| Date | Report # | Location | Level | Viol | OOS | Shipper | Unit Type | Make | VIN | License |
|---|---|---|---|---|---|---|---|---|---|---|
| September 30, 2026 | V262572234 | TX, TX | I | 6 | — | VARIOUS PASSENGERS | Bus |
PREVOST |
2PCH3349051010107 |
AR D319480 |
| 393.78A-WS | Washers - Inoperative washing system. | Windshield/ Glass/ Markings | ||||||||
| 393.9A-HLLH | Lighting - Headlamp(s) fail to operate on low and high beam | Lighting | ||||||||
| 393.95A4-EENA | Emergency Equipment - Fire Extinguishers - not readily accessible or filled | Emergency Equipment | ||||||||
| 395.22H4-ELDBRODS | HOS (ELD) - In-Vehicle Information - Failing to have a supply of blank driver's records of duty status graph-grids sufficient to record the driver's duty status a | EOBR Related | ||||||||
| 396.3A1-ALBV | Air Brake - Any leak from a brake valve | Brakes All Others | ||||||||
| 396.5B-L | Lubrication - Oil or grease leak | Other Vehicle Defect | ||||||||
| September 23, 2026 | V262595136 | TX, TX | I | 3 | — | HACIENDA TOURS LLC | Bus |
PREVOST |
2PCH3349051010107 |
AR D319480 |
| 393.9A-LHLI | Lighting - Headlamp(s) - Any inoperative | Lighting | ||||||||
| 393.9A-LHLI | Lighting - Headlamp(s) - Any inoperative | Lighting | ||||||||
| 396.5B-L | Lubrication - Oil or grease leak | Other Vehicle Defect | ||||||||
| August 19, 2026 | V262547826 | TX, TX | I | 2 | — | HACIENDA TOURS | Bus |
MOTOR COACH INDUSTRIES |
2MG3JMBA6CW066027 |
AR D319437 |
| 393.45D-B | Air Brake - Audible air leak at a proper connection | Brakes All Others | ||||||||
| 393.78A-WS | Washers - Inoperative washing system. | Windshield/ Glass/ Markings | ||||||||
| August 5, 2026 | V262300360 | JUAREZ LINCOLN POE, TX | I | 1 | — | HACIENDA TOURS | Bus |
MOTOR COACH INDUSTRIES |
2MG3JMBA6CW066027 |
AR D319437 |
| 393.45DLPC | Brake Connections with Leaks - Connection to Power Unit | Brakes All Others | ||||||||
| March 18, 2026 | V262277947 | LINCOLN JUAREZ POE, TX | I | 2 | — | SELF | Bus |
MOTOR COACH INDUSTRIES |
2MG3JMBA6CW066027 |
AR D319437 |
| 393.48A | Inoperative/defective brakes | Brakes All Others | ||||||||
| 393.78 | Wipers - Inoperative / missing / damaged wipers | Windshield/ Glass/ Markings | ||||||||
| December 8, 2025 | 0965002467 | LAREDO TX, US | I | 1 | 1 | HACIENDA TOURS | Bus |
MOTOR COACH INDUSTRIES |
2MG3JM8AXDW066296 |
AR D319652 |
| 383.23A2-LCDLN | OOSLicense (CDL) - Operate a CMV and does not possess a valid CDL | License-related: High | ||||||||
| November 19, 2025 | V252124440 | 500 IH35 NB, TX | I | 6 | — | VARIOUS PASSENGERS | Bus |
PREVOST |
2PCH3349051010107 |
AR D319480 |
| 393.45B2UV | Brake Hose or Tubing Chafing and/or Kinking Under Vehicle | Brakes All Others | ||||||||
| 393.45DLUV | Brake Connections with Leaks Under Vehicle | Brakes All Others | ||||||||
| 395.22H1 | Driver failing to maintain ELD user's manual | EOBR Related | ||||||||
| 395.22H2 | Driver failing to maintain ELD instruction sheet | EOBR Related | ||||||||
| 395.22H4 | Driver failed to maintain supply of blank drivers records of duty status graph-grids | EOBR Related | ||||||||
| 396.5B | Oil and/or grease leak | Other Vehicle Defect | ||||||||
| September 3, 2025 | V252011515 | LINCOLN JUAREZ POE, TX | I | — | — | VARIOUS | Bus |
MOTOR COACH INDUSTRIES |
2MG3JMBA6CW066027 |
AR D319437 |
| August 13, 2025 | V251966723 | LINCOLN JUAREZ POE, TX | I | 2 | 2 | HACIENDA TOURS | Bus |
MOTOR COACH INDUSTRIES |
2MG3JMBA6CW066027 |
AR D319437 |
| 393.47A | OOSInadequate brakes for safe stopping - Brake Lining condition | Brakes All Others | ||||||||
| 396.3A1-TRDL | OOSTie Rods / Drag Links - Defective Clamps / Holes / Missing nuts | Steering Mechanism | ||||||||
| July 17, 2025 | 0965002000 | LAREDO TX, US | I | 4 | — | HACIENDA TOURS | Bus |
PREVOST |
2PCH3349051010107 |
AR D319480 |
| 393.55D1-B | Air Brake - ABS malfunction lamp defective on truck-tractor manufactured on or after March 1, 1997 and each single unit CMV on or after 1998. | Brakes All Others | ||||||||
| 393.95F | Emergency Equipment - Stopped vehicle warning devices missing or improper | Emergency Equipment | ||||||||
| 393.95B | Emergency Equipment - A power unit requiring fuses - missing a spare fuse for a required part or accessory (e.g., lamps required by 393.11, ABS lights or low air | Emergency Equipment | ||||||||
| 392.8-D | Driver - Failed to inspect /use emergency equipment | Emergency Equipment | ||||||||
Shippers Seen at Inspections
Shipper names recorded by roadside inspectors over roughly the last three years. Only inspected loads appear, so this is a sample of who the carrier hauls for, not a complete customer list. Names are as entered at the roadside; blanks and placeholders such as “N/A” or “same as carrier” are left out.
| Shipper | Inspections | Most recent |
|---|---|---|
| VARIOUS PASSENGERS | 2 | September 30, 2026 |
| ARROW COACH LINES INC | 1 | January 6, 2025 |
History & Filings
Authority, insurance and process-agent records
Authority History
| Date | Status | Type |
|---|---|---|
| September 4, 2026 | Active Reinstated | Motor Carrier of Passengers |
| September 2, 2026 | Inactive Involuntary Suspension - insurance cancellation effective; no active insurance meeting minimum coverage on file | Motor Carrier of Passengers |
| September 2, 2025 | DISCONTINUED REVOCATION | Common |
| August 5, 2025 | INVOLUNTARY REVOCATION | Common |
| September 3, 2024 | DISCONTINUED REVOCATION | Common |
| August 5, 2024 | INVOLUNTARY REVOCATION | Common |
| October 4, 2023 | GRANTED | Motor Passenger Common Carrier |
| October 4, 2023 | Active GRANTED | Motor Carrier of Passengers |
Insurance & Revocation Filings
| Date | Type | Status |
|---|---|---|
| September 1, 2025 | BI&PD Primary/Excess | On file |
| September 1, 2026 | BI&PD Primary/Excess | Term/repl · National Indemnity Company |
| August 2, 2026 | Operating Authority Involuntary Suspension Notice | Effective September 1, 2026 |
BOC-3 Process Agent
Evilsizor Process Servers Inc
8601 W Cross Dr Ste F5 #301, Littleton, CO, 80123
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Data sourced from FMCSA MCMIS via Socrata. Record last updated: October 19, 2026.
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